Terms and conditions of use

 

These terms and conditions apply to all orders placed by the customer with Rue Désirée EURL, - CAPITAL DE 3000€ - registred in France N° Siren 882 167 836 - Rue Désirée, 50 rue Pierre Morin, 69400 Villefranche sur Saône, France -  At ruedesiree.fr. Please read our Terms and Conditions carefully before placing any orders on www.ruedesiree.fr. By placing an order, you enter into an agreement with us and accept these Terms and Conditions. We may modify the Terms and Conditions from time to time. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

 

We recommend that you download our Terms and Conditions to keep a copy for your reference.

 

 

RIGHT OF RETURN

 

Our policy

You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. The goods have to be undamaged and unused, with any Rue Désirée, labels or tags intact. Returns that are damaged or soiled, washed, altered or worn (other than to try the item on) may not be accepted and may be sent back to the customer and/or a refund refused. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

 

a. Faulty goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within a month of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty. For faulty items Rue Désirée EURL will make a full refund to you, excluding for return shipping, as soon as possible. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund including for shipping and return. If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability.

 

 

APPLICABLE LAW

These Terms and Conditions and all disputes arising in connection with these Terms and Conditions or with the use of the website or with any purchase on the website ruedesiree.fr shall be governed by french law. Rue Désirée EURL may modify or amend these Terms and Conditions at any moment. You are therefore asked to accept only the Terms and Conditions applicable at the time of purchase with each of your orders.

 

OWNERSHIP OF RIGHTS

All rights, including copyrights at ruedesiree.fr remain with Rue Désirée EURL and its subsidiaries. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

 

PRICING POLICY AND CHARGES

All prices displayed in the ruedesiree.fr online store include country specific Value Added Tax (VAT) and exclude shipping fees. The shipping fees will be added to the order in the checkout step and is based on the weight of the package and its destination. Please find more information about our delivery charges for each country under section 4 (Delivery and Shipping).

 

HOW TO SHOP ONLINE

 

a. Submitting your order

Before proceeding to payment, you can review your order (including your total price inclusive of VAT and shipping charges) and make changes if needed. You are bound by your order from the moment you accept the online offer of ruedesiree.fr and the conditions thereby stipulated have been fulfilled (once the order has been submitted and payment confirmed on the website). Please note that the order will not be valid if Rue Désirée EURL cannot confirm the billing and shipping addresses that you provide. We also reserve the right to only accept orders from those aged over 18 years old.

We only sell items that we have in stock. Garments may sell out during the shopping session and stock availability will be updated once you reach the checkout. Please note that all prices and product information on www.ruedesiree.fr are subject to change. We cannot provide information about, or guarantee item availability in our stores via the website; some garments that can be seen online are only available or may be sold out..

b. Payment

The ruedesiree.fr online store is available only to customers who have been issued a valid credit card by a card provider that is acceptable to ruedesiree.fr. You will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. The total order sum will be checked and reserved against the your credit card until the time of delivering the order from our warehouse. Rue Désirée EURL reserves the right to restrict multiple quantities of an item, or of orders, being shipped to any one customer or postal address.

 

c. Order confirmation

You will receive an immediate online confirmation on your screen at the end of the checkout, as well as an email confirmation of your order from ruedesire.fr

 

d. Changes to your placed order

Once your order has been placed and you have received an order confirmation email, you may not make any changes to your order. If you wish to make changes to your placed order, or if there is any mistake made in registering customer contact or address details when placing the order, it is your responsibility to contact ruedesiree.fr, writing to « contact us » immediately or Rue Désirée EURL.

 

PAYMENT

We accept payment by PayPal. When paying by credit or debit card, Rue Désirée EURL reserves the right to check the validity of the card, that there is enough balance to cover the purchase sum, and the address details of the purchaser are correct. Rue Désirée EURL reserves the right to deny the purchase. The full payment is charged when the package is dispatched. Credit card payment is made with our partner Paypal. All transactions are encrypted and 100% secure.

 

- Currencies

Rue Désirée EURL cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer.

 

DELIVERY AND SHIPPING

 

The shipping country is chosen at checkout. All prices, currencies, VAT, delivery times and delivery charges will be adjusted depending on the country you would like your items shipped to Rue Désirée EURL will dispatch the approved orders as quickly as possible and in the order that they have been received.

We dispatch all orders within 3-5 days (Monday – Friday) with the exception of sale and high periods where this may take longer. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Rue Désirée EURL is not responsible for any delays caused by destination customs clearance processes. If a delivery suffers a delay or if the delivery cannot be dispatched or only partially due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 30 days after the order was placed. In this case, the consumer will be given the option and has a right to terminate the agreement, free of charge. Rue Désirée EURL will refund the consumer with the sum paid as quickly as possible, though at the latest within 30 days after termination.

 

a. Shipping destinations and shipping fees

Shipping fees specified in € (Euro), will be displayed in checkout before the final payment step.

b. Uncollected packages

Rue Désirée EURL will not pay shipping for uncollected packages.

 

PRIVACY POLICY

 

The personal information you forward to Rue Désirée EURL will only be used in order to fulfill the undertakings Rue Désirée EURL have and to assure you the best service. Rue Désirée EURL will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. Rue Désirée EURL assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from chermome.com, please send an email to noemie@ruedesiree.fr.

 

TERMS OF USE

The personal information you forward to Rue Désirée EURL will only be used in order to fulfill the undertakings Rue Désirée EURL have and to assure you the best service. Rue Désirée EURL will not let a third party see or use your personal details without your prior consent. You have the right to see your personal details upon request. Rue Désirée EURL assumes responsibility for all personal information that you make available to us and does not pass on any information to a third party under any circumstances. If the information is incomplete or incorrect, you have the right to have the information corrected or deleted. If you wish to end your subscription of information from ruedesiree.fr, please send an email to noemie@ruedesiree.fr.

 

SHIPPING COSTS & DELIVERY

 

SHIPPING COST

 

The shipping cost will be calculated and displayed when you check out you items. The shipping cost can also depending on which country you want your order to be delivered to. When you check out of the web shop your credit card will be charged with the amount of the purchased items and the shipping cost. You will then immediately receive an electronic order confirmation to your email address and once we receive the receipt of your payment the order will be processed.

 

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order. Any irregularities on delivery time will be included in this email.

 

 

SHIPPING CONFIRMATION

Your order will be dispatched within 3-5 days from the time you placed your order (on working days). Any irregularities on delivery time will be included in this email. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail containing all necessary information, including a tracking number for your order.

 

PRICES AND CURRENCIES

Ruedesiree.fr offers the following currencies: EUR. . The currency is based on the shipping country that you choose in the checkout process and will be clearly stated before the final payment. All prices are including slovak VAT (20%). For orders outside of the EU, the VAT will be deducted in the checkout process. Rue Désirée EURL will only charge you for the costs stated in the checkout process, clearly stated before the final payment step. Rue Désirée EURL cannot be held responsible for any currency changes or currency exchange rates any bank may have when exchanging the currencies we offer to other currencies.

 

- Import duties and customs’ fees

International shipping may be subject to import duties. We are unable to specify the exact amount of duties and taxes you might have to pay for your package as these charges are decided by your local Customs. You will be invoiced for the local taxes and duties.

 

DELIVERY TIME

All orders are dispatched within 3-5 days on working days. Orders are not shipped on the weekends or holidays. On bank holidays we will inform about any irregularities regarding delivery time. French orders will be delivered within 4-5 day from the day you received the shipping confirmation. International orders will be delivered within 7-14 days from day you received the shipping confirmation.

 

 

- Additional costs for international taxes and duties

Shipping rates are not inclusive import fees that could be charged when the package reaches your destination country. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount for the duties and taxes vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Please note that in rare occasions custom agents may delay delivery of some packages.

ruedesiree.fr cannot control this and is not responsible for any duties/taxes applied to your package.

 

UNCOLLECTED PACKAGES

 

Any additional shipping costs for uncollected packages will not be paid by Rue Désirée EURL but invoiced to the customer.