Delivery and Returns :

How long that take to dispatch my order ? Normally 72H for the products in stock.

Regardind products out of stocks, please, fell free to contact us to noemie@desiree.fr and we will inform you on the new productions awaiting time and delivery.

What is the delivery in Metropolitan France cost ? For the delivery in metropolitan France, the costs are free for all the order meetings those 2 conditions :

  • the address of delivery is located in Metropolitan France

  • - the order contains at least 45€ including all taxes.

What is the delivery except Metropolitan France cost ? For Ireland, Slovakia, Italy, Spain, Germany, Belgium, Netherlands, Luxembourg, The United Kingdom, Portugal ; Switzerland, Austria, Denmark, Hingary, Poland, Republic, Slovenia, Estonia, Lithuania, Latvia, Greece, Finland,Norway, Sweden, Turkey, Morocco, Tunisia, Algeria : price is 10€ per order.

For the United States and Canada : price is 15€ per order.

For the rest of the world : price is 25€ per order.

Note that for the non-european countries, an additional cost can be applied to the customers and will be on your charge.

How long does that take to receive my order ?

Once your products is dispatched, it is necessary to generally count 2 to 3 days in France. 3 to 7 days in Europe. 5 to 15 days for the rest of the world. If you did not receive your products, do not hesitate to contact us : noemie@ruedesiree.fr.

What is our policy of return ? We accept the returns under 14 days (once you received your product).

Thanks you to check that the products neither had been worn or damaged. Refundind are done in the same form as the purchase. Unfortunately, and except for exception, our models are made in very small quantities, we can to assure to be able to change the same product if it is not in stock anymore.

The returns will be on your charge, and you will have to pay for the shipping return cost.

For any return request, please contact us at noemie@ruedesiree.fr. and retourn the products at the following address :

Rue Désirée

50 rue Pierre Morin,

69400 Villefranche sur Saône,

France

IMPORTANT : To make a good return, make sure to take care to specify in the mail your name and number of order.